Retailers have to keep up with the times and customers’ ever-changing tastes, so the Group is committed to improving the operation and service standards in its shopping malls and those of the tenant stores. It began a pioneering Tenant Care programme in 2001 to give retail tenants the skills and knowledge needed to compete in the challenging retail environment.


The Group organizes about four activities for tenants each year including seminars, talks and workshops, and participants find them informative with the mixture of practical advice from experience, games, role playing and group discussions.